products & services

This customized solution is designed for large scale hiring initiatives. A ‘closed loop’ hiring model that allows contact centers to make informed hiring decisions and identify an individuals’ potential for success based on your organization’s success criteria. Provides an integrated recruiting, screening and selection methodology, that tracks candidates from first point of contact through training and retention. Scores and tracks hiring decisions on-line and in real-time 24/7.
 

  This pre-configured solution is designed for small to medium contact centers. Based on normative metrics and best-practice models, provides access to pre-qualified candidates through a centralized and automated process. Provides an integrated recruiting, screening and selection methodology, that tracks candidates from first point of contact through training and retention. Scores and tracks hiring decisions on-line and in real-time 24/7.
 

  Offers powerful human capital solutions for contact centers looking to relocate or expand their current sites. Our tools offer valuable insights into both the size and quality of the potential local workforce as well as more current and comprehensive general demographics, accurate data about the volume of interested candidates, workforce "Fit" for a call center environment and pre-tested attraction strategies that indicate best methods for generating applicant flow.
  Click here if you are an EDO
  Click here if you are a Call Center
   

  Addresses the critical issues of selecting and matching customer service and support representatives to service/customer interface positions. Identifies candidates' potential to up-sell and cross-sell in customer service environments. Our assessments also identify those with management potential, by measuring the key attributes of successful managers/supervisors including Emotional Intelligence.
 

  There are many costs associated with contact center turnover. Some of these are dependent on the type of call center. Some costs, are easily identifiable, direct, and measurable, others may be more difficult to quantify. We assist you in identifying costs per hire, turnover rates and overall turnover cost.

 

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