Banks & Dean
Products & Services
Selection Process

[ Selection System | Profiles ]


selection system  

Reduce turnover and improve performance by selecting the right people the first time. Identify who has the potential to service and who can sell in your call center.

Banks & Dean has a proven approach to selecting and retaining top performers. We partner with contact centers to develop a proprietary Selection System that predicts the best candidates for your organization.

Whether the positions are for inbound service, inbound sales, outbound sales, supervisors, team leaders or coaches ,we have the selection system to help management understand the return on investment for each person. Our Predictive Selection System includes:

Psychometric instruments matched to your requirements

Measurement of competencies

Behavioral based interview questions

Fit to job/culture

Integrated score card for measuring talent, effort and fit

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profiles  

Banks & Dean has a proven approach to selecting and retaining top performers. We streamline the hiring process while providing predictive intelligence to select the best candidates for your environment.

Whether the opportunities are in customer service, contact centers, help desks, sales, management or IT, we have the right profile to help management understand the return on investment in each person.

Quality Service Profile (QSP II) - addresses the critical issues of selecting and matching customer and quality service personnel to call/contact center environments.

Call Center Sales Profile - identifies who has the potential to sell effectively in a call center environment.

SalesPro - identifies individuals who will do best in a relationship sale.

POP Pro - predicts who will excell in highly competitive sales environments.

Management Potential Profile - identifies those with management potential, by measuring the key attributes of successful managers, including Emotional Intelligence.

IT Pro - helps candidates and organizations determine the best IT career path and job fit.

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