Banks & Dean

news & events

Event: Wednesday Nov 16 2011, “Competing against the Status Quo” - Receivable Management Association of Canada Berta Banks, President of Banks & Dean, will be speaking at the RMA's First Annual National Conference.

“Collectively, we can share common interests and best practices to give our industry the unity it needs to protect common goals and promote industry standards.” Join Berta at the Metropolitan Hotel, in Toronto on Wednesday Nov 16 2011 to hear her talk about building strong teams and “Competing against the Status Quo”. For More Details:

Event : Tuesday, November 25, 2008 Recruiting the Right People for the Right Roles - BC Contact Centre Association

BC Contact Centre Association invites Berta Banks, President of Banks & Dean, to speak at the 2008 Conference. “Think Strategic: Achieve Results” will be a fun packed day filled with a whole lot of learning and discovery. Berta is excited to join the distinguished speakers and looks forward to serving up some sizzle and some steak! Join her at the River Rock Casino Resort, Richmond, BC on Tuesday, November 25, 2008 to hear her talk about “Recruiting the Right People for the Right Roles”.

For More Details:

News: March 21, 2007 - CardWorks joins the growing list of clients looking to improve their call center workforce.
Banks & Dean, a leading provider of call center hiring solutions and consulting, announced today that Cardholder Management Services® (CMS), a wholly owned subsidiary of CardWorks, Inc., has joined the growing list of organizations who continue to choose Banks & Dean’s Integrated Hiring Solution to hire the best quality talent.
[Full Press Release]

News: Thursday January 27, 2005 – WINNER OF THE CALL CENTER 2005 PRODUCT OF THE YEAR
"Congratulations! Banks & Dean’s product, Recruiting and Selection System, has been selected as a 2005 Product of the Year by the Call Center Magazine editorial staff. The article highlighting these products will appear in the March 2005 issue. These highly coveted awards are bestowed upon those companies that exhibit superior innovation, dedication and the pursuit of excellence in providing products and services for the Call Center market. This year, the editors reviewed, met with, and wrote about hundreds of products. Only 8 products were selected, so you should be proud of your company’s achievement.”

“Once again, congratulations!”

Ruthann Fisher
Director, Call Center Group

News: Toronto (September 09, 2004) - Local Workforce Assessment
Banks and Dean, an award winning provider of Call Center Hiring Solutions, announced today the latest addition to their suite of solutions- the Local Workforce Assessment. Banks and Dean's Local Workforce Assessment offers a powerful human captital solution for contact centers looking to relocate or expand at their current sites.
[Full Press Release]

July 28, 2004 - Best of Show award at the Orlando Call Center Demo and Conference
Banks and Dean, a leading provider of Call Center Hiring Solutions, today announced that they have received the Best of Show award at the Orlando Call Center Demo and Conference.
[Full Press Release]

Monday June 9, 2003 - Call Center Magazine
Berta Banks, partner, a leader in the customer care industry was appointed member of the editorial board for Call Center Magazine, the voice of the Call Center industry. Please click on the link below to find out more on her involvement and contribution.
Read article (pdf)

May 19th, 2003 - Fortis Health Call Centers - A Case Study
Read the Banks & Dean case study with Fortis Health that explores how Fortis dramatically reduced their call center turnover from a high of 90%
Read article (pdf)

February 11 - 12, 2003 - Call Center Las Vegas
Visit us at Call Center Las Vegas February 11th and 12th, booth # 928. Learn how we are helping call centers generate more revenue. Join us at the Application Showcase Theater for our presentation, "Identifying Sales Potential in a Blended Service Environment".

August 2, 2002 - Banks & Dean Wins Best of Show Award
Recognized at the Chicago ICCM for Best Call Center & Staffing Solution
Banks and Dean are proud to have been recognized at the Chicago ICCM show with the "Best of Show" award for Call Center Recruiting and Staffing Solutions. The judging was by an independent group and included all others offering products or solutions in this category.
[Full News ]

July 29, 2002 - Call Centers Now Able to Predict Performance of Its Call Center Personnel
Revolutionary Process Adds Significant Value to Call Center Industry
Banks & Dean, a leading developer of staffing and career management solutions for call centers, launched its integrated staffing solution rapidly becoming the industry standard for call centers. The company's use of predictive screening and selection systems provides the strategies, tools, technology and training expertise needed to hire and retain best-fit performers. Banks and Dean will implement a scientific, measurable and predictive method of selecting, developing, and retaining best-fit individuals for call centers.
[Full Press Release ]

February 4, 2002 - Workology on CBC Radio
The Next Available Operator
Click on the link below to listen to Berta Banks speak with CBC Radio Workology host, Jane Farrow, on what it takes to be the "next available operator". The show also includes a 'tour' of the Rogers Communications Inc. call centre with VP of Customer Service, Bob Stark and interviews with call centre specialists on their perspective of the job.
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