Banks & Dean
client benefits
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The Banks & Dean team of experts partners with call centers to implement Integrated Staffing & Career Management Solutions. We provide solutions for the human side of the call center business. Our solutions, designed for the unique needs of call centers, have a track record for achieving the following results:

Improves performance and retention

Reduces staffing costs and burdens

Streamlines the hiring process

Creates 24/7 pool of qualified candidates

One point of control on web platform for all staffing activity (eManager)

Intelligence to recruit, hire and manage the best fit individuals

Identifies who can service and who can cross-sell, up-sell

Continuous benchmarking to drive your staffing success

Tailored for your requirements

Leverages and builds the strengths of your team

Helps you develop and career manage your people