Banks & Dean

Identify CSR's who can Cross Sell and Up Sell

Call Centers have shifted their business strategy to include cross sell and up sell initiatives. Banks and Dean is a leader in providing an objective assessment of an individual's sales strengths by predicting their potential to cross sell, up sell and deliver quality service in a sales-oriented environment.

The Call Center Sales Report helps you select candidates who possess essential sales-driven characteristics. The report will also assist in developing retention and coaching strategies for each individual who is profiled.

In a study completed for a financial services organization it was identified that on average, Customer Service Representatives who scored high on the Call Center Sales Report significantly outperformed representatives who scored low on the report, as measured by sales generated per rep.